FREQUENTLY ASKED QUESTIONS
What to know before you get started.
Find answers about the free preview, the website process and ongoing support. For current plan scope and feature availability, see Pricing.
FAQ
01What's GEO, and is it different from SEO?
SEO is being found on Google. GEO (Generative Engine Optimization) is being recommended by AI assistants like ChatGPT, Gemini, and Perplexity when someone asks for a business like yours. They're related but not the same. A site built only for Google search often doesn't show up in an AI assistant's answer at all. ReachPilot is built for both.
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02What's the catch with the free preview?
None. We build a real, working preview of a website for your business. You look at it, and decide from there. No card required, no obligation to continue.
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03How long until my site is live?
Most sites are ready to review within days. If you already have a preview link from us, that part's done. Going live is just your decision from there.
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04Can I make changes after it's live?
Yes. Edits and updates continue for as long as you're subscribed. See pricing for what's included at each tier.
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05Is there a contract?
No. ReachPilot is month-to-month. Cancel anytime, and you're covered through the end of the billing period you've already paid for.
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06What if my business isn't in a supported region?
Pricing is shown for the US/UK and the West, India, and UAE currently. [Contact us → /contact] if you're outside those and want to check.
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07What can I do in my customer portal?
Every plan includes your customer portal / CRM. Review submissions from enabled website forms, search loaded enquiries and filter their status, view website traffic reports, and send managed website change requests to your ReachPilot team.
Starter includes basic widgets such as contact forms. Growth adds advanced widgets, including appointment request forms and a quote calculator. Appointment times are visitor preferences, not confirmed bookings; your team follows up to confirm availability. Live scheduling is planned.
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08Which Premium AI features are planned?
Future Premium concepts include AI chat assistance, AI-assisted enquiry summaries, follow-up message drafts for your business to review, and lead-priority suggestions.
These are not available today and are not guaranteed plan scope or delivery dates. Draft replies would require your review; no automatic outreach is promised. Your customer portal and the current features listed on Pricing are separate from these future concepts.
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